Terms & Conditions of Service

1. Acceptance & Binding Agreement

By visiting our website, creating an account, completing enrollment onboarding, or submitting any payment, you (as a student, parent, legal guardian, or educator) agree to be legally bound by these Terms and our Privacy Policy.

If you are enrolling a student who is under the age of 18 ("Minor"), you confirm that you are the parent or legal guardian of the student, and you accept full legal and financial responsibility for their conduct, compliance, and tuition obligations.

2. Account Registration & Security

• Accuracy of Information: You agree to provide true, accurate, and current information during registration and maintain updated contact details.
• One User Per Account: Each student account is strictly single-user. You may NOT share your username, password, or classroom links with any third party.
• Breach Notification: You must immediately notify Blue Gem administration if you suspect unauthorized access or security breaches concerning your account.
• Account Termination: Blue Gem reserves the right to suspend or terminate any account that provides fraudulent details or engages in unauthorized credential sharing.

3. Registration Fees & Multi-Program Admissions

• One-Time Registration Fee: Prior to academic admission, a mandatory, non-refundable program registration fee is payable per academic program (e.g., JUPEB, Cambridge A-Levels, UTME).
• Multi-Program Registration: Students enrolling in multiple distinct programs must pay the applicable registration fee for each program track to activate curriculum setup.
• Non-Transferability: Registration fees cover administrative processing, digital file setup, and student portal provisioning and are non-transferable between candidates.

4. Tuition Fees, Billing Schedules & Default

Enrolled students must maintain active tuition status to access live classroom broadcasts, weekly timetables, CBT mock examination systems, and tutor assistance:

• Payment Frequencies: Tuition may be billed on a Monthly or Full Term basis as specified in our published pricing schedule.
• Payment Due Date: Monthly tuition must be received on or before the due date indicated on your student portal.
• Grace Period & Suspension: A grace period of 3 calendar days applies. Accounts with past-due tuition after the grace period will experience automatic suspension from live virtual classrooms, CBT exam access, and study materials until all outstanding arrears are resolved.
• Price Changes: Blue Gem reserves the right to update program pricing. Any pricing modifications will be announced at least 30 days prior to the commencement of a new academic term.

5. Refund & Cancellation Policy

To maintain fair operations and compensate our dedicated academic faculty:

6. Virtual Classroom Code of Conduct

Our virtual classrooms represent a safe, supportive, and scholarly learning environment. All participants must adhere to strict decorum:

• Respectful Communication: Zero tolerance for hate speech, vulgarity, harassment, cyberbullying, or discrimination of any kind directed at students, tutors, or staff.
• Video & Audio Decorum: Students must maintain appropriate clothing, suitable camera backgrounds, and keep microphones muted unless called upon by the educator.
• Class Disruption: Tutors hold full authority to remove, mute, or ban any participant causing disruptions, broadcasting unsolicited media, or spamming the classroom chat.
• Immediate Expulsion: Egregious violations (indecent exposure, threats, or harassment) will result in immediate expulsion without refund and potential referral to relevant authorities.

7. Academic Integrity & CBT Examination Rules

Blue Gem upholds uncompromising standards of academic honesty in our Computer-Based Testing (CBT) engines:

• Individual Effort: All assessments, mock exams, and homework must represent the student's sole, independent work.
• Prohibited Conduct: Collusion, impersonation, multi-device usage during timed tests, or utilizing artificial intelligence (AI) text generators without instructor authorization is strictly prohibited.
• Penalties: Malpractice results in score cancellation (zero percent), official academic reprimand, and potential forfeiture of enrollment.

8. Intellectual Property & Content Rights

All curriculum, lecture recordings, slide presentations, question banks, study notes, software code, and trademarks on Blue Gem are the exclusive intellectual property of Blue Gem Online School Limited:

• Limited License: Enrolled students are granted a personal, revocable, non-exclusive, non-transferable license to view educational materials solely for their own study.
• Strict Prohibition: You may NOT screen-record, download, copy, sell, sublicense, distribute, or publicly broadcast any live class or archived recording.
• AI Model Training: Scraping or ingesting Blue Gem materials into AI models or commercial datasets without written authorization is strictly illegal and subject to civil litigation.

9. Examination Results & Academic Disclaimer

Blue Gem provides industry-leading preparation, elite faculty, and rigorous testing methodologies. However:

• Independent Examination Bodies: External examinations (e.g., JUPEB Board, Cambridge Assessment International Education, JAMB, WAEC) are administered by sovereign, independent examination councils.
• No Guaranteed Scores: Blue Gem does not guarantee specific numerical scores, grades, or university admission decisions, as final outcomes depend on individual student dedication, attendance, and exam board grading standards.

10. Limitation of Liability & Indemnity

To the maximum extent permitted by applicable law:

• Blue Gem shall not be liable for indirect, incidental, punitive, or consequential damages resulting from internet service outages, third-party platform downtime (e.g., video conferencing or telecom networks), or hardware failures.
• Our aggregate financial liability arising out of or related to our services shall not exceed the total tuition fees paid by the user in the twelve (12) months preceding the claim.
• You agree to indemnify and hold harmless Blue Gem Online School, its directors, educators, and agents from any claims or liabilities arising from your violation of these Terms.

11. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

Any dispute or controversy arising under these Terms shall first be resolved through good-faith amicable consultations between the parties. In the event that a resolution is not achieved within thirty (30) days, the dispute shall be submitted to binding arbitration in accordance with the Arbitration and Mediation Act of Nigeria.

12. Contact & Legal Notices